Sometimes it happens when a customer is overly demanding or perceives you to have an attitude with them. Sometimes the customer is at fault and sometimes it is the service professional. We will try to understand what has happened and if necessary to intervene. The best rule of thumb is to simply accept that the customer is always right and not to argue with them or to do something that they would not like. Getting great reviews ensures you get offered more assignments and an increase in pay; similarly getting bad reviews could potentially have the reverse effect, it may even result in the termination of our relationship. We are only interested in working with pros who want to succeed, do good work, and have a positive attitude so please take this into consideration.