What if the home is very dirty and cannot be cleaned to our high standards within the allocated time?

All cleaning assignments are different, size of homes vary, as well as their cleaning condition. While we try to capture as much information as possible from each customer when they place their order, it’s down to how truthful and accurate is this reported information. The first thing you should do upon arrival is to look around the home and determine its overall cleaning condition and based upon your experience whether you think it can be cleaned to high standards with the allocated number of labor-hours. If you believe it is not possible then send us a text message and advise condition, perhaps send some photos, and advise how many additional labor-hours will be needed. We will then discuss with customer who will decide whether to expand the assignment or whether they want you to clean as well as you can within the designated period of time and in accordance to areas of greatest importance to them. It’s important to have good communication so the customer is ultimately satisfied with the cleaning service.